At Shewahh, customer satisfaction is our top priority. We understand that sometimes, things just don’t work out as expected. That’s why we have a flexible and customer-friendly return policy to ensure a smooth shopping experience. Please take a moment to read through our return policy, which explains the process and guidelines for returning items, eligibility criteria, refunds, exchanges, and more.

Return Window: 15 Days

We offer a 15-day return window from the date of delivery, allowing you ample time to decide if your purchase meets your expectations. To initiate a return, please ensure that the request is made within 15 days of receiving your order. Any requests beyond this period will not be accepted.

Eligibility for Returns

To ensure that our return process is fair for all our customers, we have set specific eligibility criteria for returning items:

• Unused Items Only: Items must be unused, unworn, and in their original condition. Products showing signs of wear and tear, stains, or other damages will not be accepted.
• Original Packaging: Please make sure that the item is returned in its original packaging, along with all tags, labels, and accessories that came with it. The packaging should be intact to ensure that the item remains in resalable condition.
• Proof of Purchase: Returns can only be processed if you provide the original invoice or proof of purchase. This helps us verify that the item was purchased from our store and is eligible for return.
• Product Condition: Any items returned with damage, alterations, or any missing components will not be eligible for a refund or exchange.

How to Initiate a Return

If you wish to return an item, please follow these simple steps to ensure a hassle-free return process:

1. Contact Us: Reach out to our customer service team through the Contact Page. Please include your order number, details of the item(s) you want to return, and the reason for the return.
2. Pack the Item Securely: Use the original packaging to securely pack the item. Ensure that it is well-protected to prevent damage during transit.
3. Ship the Item: Drop the package off at your chosen courier service. You are responsible for the return shipping costs unless otherwise stated.
4. Refund or Exchange Process: Once we receive the returned item and it meets our criteria, we will process your refund or exchange. Please allow 7-10 business days for the refund to reflect in your account.

Refund Options

We offer flexible refund options to make the return process as convenient as possible:

• Refund to Original Payment Method: If you prefer, we can refund the purchase amount back to the original payment method you used during checkout. This includes credit cards, debit cards, or digital wallets.
• Store Credit: Alternatively, you may choose to receive a store credit instead of a cash refund. Store credits can be used on your next purchase and are valid for up to 6 months from the date of issue.
• Partial Refunds: In certain situations, such as when items are not returned in their original condition or are missing components, a partial refund may be issued. Our team will communicate with you regarding such cases.

Return Shipping Costs

We aim to make the return process as convenient as possible for you:

• Free Return Shipping: We will bear the cost of return shipping for one-time returns per order. This means you can return items at no extra cost to you, provided the item meets our eligibility criteria.
• Additional Return Requests: If you wish to return multiple items or request additional returns beyond the initial one, you may need to bear the cost of return shipping. Our customer service team will provide further guidance on this.

Non-Returnable Items

To maintain fairness and transparency in our return policy, certain items are considered non-returnable:

• Items on Sale or Special Offers: Products purchased during sales, promotional offers, or as part of stock clearance are not eligible for returns or exchanges.
• Personalized or Custom Orders: Customized items or products that have been tailored to specific measurements or designs are not eligible for returns, as they are made to your specifications.
• Hygiene-Sensitive Items: For hygiene reasons, certain items like innerwear or swimwear cannot be returned once the packaging is opened.

Exchange Policy

We understand that sometimes, you might need a different size or color. Here’s how our exchange process works:

• Size or Color Exchanges: If you wish to exchange an item for a different size or color, please initiate the exchange request within the 15-day return window. Exchanges are subject to stock availability.
• Free Exchanges for Size Issues: We offer free exchanges for size-related issues. Simply reach out to our customer service team, and they will guide you through the process.
• Exchange Timeline: Once we receive the item for exchange, we will process the new item’s shipment within 3-5 business days.

Defective or Damaged Products

Although we conduct thorough quality checks before shipping, we acknowledge that rare cases of damage or defects may occur:

• Replacement for Damaged Items: If an item is found to be defective or damaged upon arrival, please contact us within 48 hours of receiving the product. Our team will arrange a replacement at no extra cost to you.
• Damage After Delivery: Please note that damage occurring after delivery due to mishandling or misuse by the customer is not covered under our return policy. We encourage you to handle all items with care.

Processing Time for Returns and Refunds

We strive to process returns and refunds as quickly as possible:

• Inspection Time: Once we receive your returned item, it will go through a quality inspection, which may take up to 3-5 business days.
• Refund Processing: After successful inspection, the refund process will begin. Please allow 7-10 business days for the refund to reflect in your bank account or for store credits to be issued.

Important Notes

• Keep Your Tracking Information: When sending an item back, we recommend keeping a copy of the return tracking information until the process is completed.
• Returns Without Authorization: Returns sent without prior approval may not be processed and will be returned to the sender.

Contact Us for Support

If you have any questions or need further assistance regarding our return policy, please visit our Contact Page. Our customer service team is always ready to assist you with any inquiries or issues.